Payments & Compliance

Role of LinePe

LinePe provides a technology interface to access bill payment services through authorized partners. LinePe acts as a platform layer that enables users to discover billers, fetch bill details, and initiate payments — all facilitated through authorized BBPS operating-unit partners and payment-network infrastructure.

LinePe does not independently process, validate, or settle bill payments. These functions are performed by authorized partners within the BBPS ecosystem.

Key clarification: LinePe is a technology platform, not a BBPS operating unit unless explicitly stated. The role of LinePe is to simplify the bill discovery and payment experience for users.

Payment Flow

When a user initiates a bill payment through LinePe, the following process takes place:

Bill Discovery: The user selects a biller category and provider from the supported list.
Bill Fetch: LinePe retrieves the latest bill information (amount, due date, consumer details) through authorized partners.
User Review: The user reviews all bill details, including the payable amount, before confirming.
Payment Initiation: Upon confirmation, the payment is initiated through authorized payment partners.
Processing & Settlement: Transactions are processed and settled by authorized payment partners within the BBPS ecosystem.
Confirmation: Users receive transaction confirmation with reference IDs and payment status.

Transparency

LinePe is designed with transparency at its core:

Users are shown complete bill details before confirming any payment.
Payment amounts, biller information, and due dates are retrieved from authorized sources.
Transaction reference IDs are provided for every completed payment.
Payment status updates are made available to users in real time.

Promotional Savings

LinePe may offer promotional savings on eligible bill payments from time to time. These promotional benefits:

Are optional and subject to eligibility criteria.
Are platform-funded by NEOWAY Technologies Private Limited.
Do not constitute stored monetary value, prepaid balance, or a withdrawable instrument.
Are applied at the time of transaction where applicable.
Are subject to platform terms and may be modified or discontinued at any time.

Important: Promotional savings offered by LinePe are not a wallet, stored value account, or any form of regulated financial instrument. They are platform-funded benefits provided at the discretion of NEOWAY Technologies Private Limited.

No Wallet or Stored Value

LinePe does not operate a prepaid wallet, stored value account, or any instrument that holds or stores monetary value on behalf of users. All payments are processed in real time through authorized payment partners.

Data & Security

LinePe is committed to the security and privacy of user data:

All payment-related data is handled in accordance with applicable data protection regulations.
Personal and financial information is transmitted through secure, encrypted channels.
LinePe adheres to industry-standard security practices for data handling and storage.

User Support

Users may contact LinePe support for assistance with:

Bill payment queries and transaction status.
Payment failures and refund-related issues.
General platform queries and feedback.

For complaints and escalation, please visit our Grievance Redressal page.

Contact Support:

Email: hello@neoway.in | hello@linepe.in

Phone: +91-7488019567 (Mon-Sat, 10:00 AM - 6:00 PM)